Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Ashma Luxe. We are committed to delivering your sarees, kurtis, and other products safely and on time.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website:

Website: https://ashmaluxe.com

1. Shipping Availability

Ashma Luxe currently offers delivery within India.

Delivery availability may depend on the serviceability of the customer’s PIN code and the availability of our logistics partner.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed and confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sale periods, festivals, special promotions, or high-demand periods, order processing may take additional time.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is generally:

3–7 business days

Delivery time may vary depending on:

Customer’s location
PIN code serviceability
Courier availability
Weather conditions
Public holidays
Festivals or peak shopping periods
Unforeseen logistical circumstances

The estimated delivery time is not a guaranteed delivery date.

4. Shipping Partner

Ashma Luxe uses Shiprocket and its associated courier/logistics partners for shipping and delivery.

After your order is shipped, you may receive tracking information through the contact details provided during checkout.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order value
Product weight or package size
Promotional offers
Shipping service availability

If free shipping is available for a particular order or promotional period, the applicable terms will be displayed on the website.

6. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking information.

You can use the tracking information to check the status of your shipment.

If you have not received tracking information after your order has been shipped, please contact our customer support team.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts if the recipient is unavailable.

Customers are requested to provide an accurate:

Full Name
Mobile Number
Shipping Address
PIN Code

Please ensure that someone is available to receive the package at the provided delivery address.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Ashma Luxe will not be responsible for delays or failed deliveries caused by:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect or unreachable phone number
Customer being unavailable during delivery
Refusal to accept the shipment

If a shipment is returned to us because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be shipped again.

9. Delayed Delivery

Although we aim to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our control.

These may include:

Severe weather
Natural disasters
Transportation delays
Courier-related issues
Government restrictions
Strikes or disruptions
Festivals and peak shopping periods
Incorrect customer information
Other unforeseen circumstances

In such situations, we will try to assist you and provide the latest available shipment information.

10. Damaged Package

Please check the outer package carefully when you receive your order.

If the package appears visibly damaged, opened, or tampered with, we recommend:

Taking clear photographs or videos of the package before opening it.
Recording an unboxing video while opening the package.
Contacting Ashma Luxe customer support as soon as possible.
Providing your order number along with relevant photos/videos.

This information may be required to investigate shipping or product-related issues.

11. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us as soon as possible.

When contacting us, please provide:

Order Number
Customer Name
Registered Phone Number
Details of the issue
Clear photographs/videos of the received package and product
Unboxing video, where available

We will review the issue and take appropriate action according to our applicable Return & Refund Policy.

12. Undelivered or Returned Orders

An order may be returned to the sender if:

The recipient is unavailable after repeated delivery attempts
The customer refuses delivery
The address is incorrect or incomplete
The PIN code is not serviceable
The courier is unable to contact the recipient
Other delivery-related issues occur

If the order is returned to Ashma Luxe, please contact our customer support team to discuss the available options.

For Cash on Delivery orders, repeated refusal or failure to accept orders may affect future COD availability.

13. Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment must be made to the authorized delivery person at the time of delivery.

Customers should not make payment to unauthorized individuals or through unofficial payment links.

Ashma Luxe will not be responsible for payments made outside the official order/payment process.

14. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address changes may only be possible if the order has not yet been shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

15. Delivery Confirmation

An order will generally be considered delivered once the courier partner’s tracking system confirms successful delivery to the provided shipping address.

If the tracking status shows Delivered but you have not received the package, please contact us immediately so that we can coordinate with the shipping partner and investigate the matter.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Ashma Luxe
Address: Jhamak Lal, Liusipakuri, Siliguri, India, 734434

Email: contact@ashmaluxe.com
Phone / WhatsApp: +91 78639 95793
Website: https://ashmaluxe.com

We will be happy to assist you with your order and delivery-related queries.