Refund, Returns & Exchange Policy

Last Updated: September 2, 2026

Thank you for shopping with Ashma Luxe. We want you to have a smooth and satisfying shopping experience.

This Refund, Returns & Exchange Policy explains the conditions under which customers may request a return, exchange, or refund for products purchased from our website:

Website: https://ashmaluxe.com

1. Return & Exchange Period

Customers may request a return or exchange within 7 days from the date of delivery.

To be eligible, the product must meet all the conditions mentioned in this policy.

Requests submitted after the applicable return period may not be accepted.

2. Conditions for Return or Exchange

A product may be eligible for return or exchange if:

The product is received damaged.
The product is defective.
The wrong product, size, or variant is delivered.
The product is missing from the package.
The product received is significantly different from the product ordered.
The product has a manufacturing defect.

The product must be unused and in its original condition.

3. Product Condition Requirements

For a return or exchange to be accepted, the product should:

Be unused and unworn.
Be unwashed and unaltered.
Be free from perfume, makeup, stains, or other marks.
Have the original packaging intact.
Include original tags, labels, and accessories, where applicable.
Be returned with the original invoice/order details, where applicable.

Ashma Luxe reserves the right to reject a return or exchange if the product does not meet these conditions.

4. Non-Returnable / Non-Exchangeable Products

Certain products may not be eligible for return or exchange due to hygiene, product condition, or other business reasons.

These may include:

Products that have been worn or used.
Products that have been washed or altered.
Products damaged after delivery due to improper handling.
Products with removed or damaged tags.
Products with stains, makeup marks, perfume smell, or other signs of use.
Products returned without original packaging.
Products returned after the applicable return period.
Products purchased under a final sale / non-returnable offer, where clearly mentioned on the product or offer page.

Any product-specific return or exchange restriction displayed on the product page will take precedence over the general policy.

5. How to Request a Return or Exchange

To request a return or exchange, please contact Ashma Luxe within 7 days of delivery.

Please provide:

Order Number
Customer Name
Registered Phone Number
Email Address
Reason for return/exchange
Clear photographs of the product
Clear photographs of the packaging and shipping label
Unboxing video, where available

You can contact us through:

Email: contact@ashmaluxe.com
Phone / WhatsApp: +91 78639 95793

Our team will review your request and inform you whether the return or exchange is approved.

6. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide clear photos/videos showing:

The outer packaging.
The shipping label.
The product received.
The damaged or defective area.
The complete package, where applicable.

An unboxing video can be helpful when investigating damaged, missing, or incorrect items.

After reviewing the information, we may offer an appropriate resolution, such as a replacement, exchange, or refund, depending on the circumstances.

7. Exchange Policy

If an exchange is approved, the replacement product will generally be shipped after the returned product has been received and inspected.

Exchange availability may depend on:

Product availability
Size/variant availability
Product condition
Delivery serviceability

If the requested replacement product is unavailable, Ashma Luxe may offer another appropriate resolution, such as a refund, subject to the circumstances and applicable terms.

8. Return Shipping Charges

If the return is due to an error on our part, such as:

Wrong product delivered
Damaged product received
Manufacturing defect
Missing product/item

Ashma Luxe may arrange or bear the applicable return shipping cost, subject to verification.

For other approved returns, applicable return shipping charges may be deducted from the refund or may be payable by the customer, depending on the circumstances.

9. Return Pickup

Where applicable, Ashma Luxe may arrange a return pickup through our logistics partner.

Shipping Partner: Shiprocket and its associated courier partners.

Return pickup availability may depend on the customer’s PIN code and courier serviceability.

If pickup is not available in a particular location, the customer may be provided with alternative return instructions.

10. Refund Eligibility

A refund may be issued when:

A return is approved and the product is received and inspected.
The ordered product is unavailable and an alternative resolution is not accepted.
A damaged, defective, incorrect, or missing product is verified and a refund is considered appropriate.

Refunds are subject to verification and the terms of this policy.

11. Refund Processing

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the refund will be processed through the applicable payment method or refund mechanism.

For prepaid orders, refunds may generally be processed to the original payment method, subject to payment gateway and banking processes.

For Cash on Delivery orders, we may request appropriate bank account or UPI details to process an approved refund.

Customers should provide accurate refund/payment details. Ashma Luxe will not be responsible for delays caused by incorrect information provided by the customer.

12. Refund Processing Time

After a refund has been approved, it may take approximately 5–10 business days for the amount to reflect in the customer’s account, depending on the payment gateway, bank, or financial institution.

Banking and payment processing delays may be outside Ashma Luxe’s control.

13. Cancellation Policy

Customers may request order cancellation by contacting Ashma Luxe as soon as possible after placing the order.

Cancellation may only be possible if the order has not yet been shipped or processed for dispatch.

Once an order has been shipped, cancellation may no longer be possible.

For Cash on Delivery orders, customers may also be unable to cancel the order once it has entered the shipping process.

14. Refused or Undelivered Orders

If a customer refuses delivery or an order is returned to Ashma Luxe because of:

Customer refusal
Incorrect address
Incomplete address
Incorrect phone number
Customer unavailable during repeated delivery attempts
Other customer-related delivery issues

the order may not qualify for a full refund.

Any applicable shipping, return-to-origin, or logistics charges may be deducted from the refundable amount, where applicable.

15. Product Inspection

All returned products may be inspected before a refund or exchange is approved.

Ashma Luxe reserves the right to reject a return or exchange if the returned product:

Has been used or worn.
Has been washed or altered.
Has stains, makeup marks, perfume smell, or other signs of use.
Has damaged or missing tags.
Has damaged or missing original packaging.
Does not match the product originally shipped.
Is returned outside the applicable return period.

The final decision regarding eligibility will be made after product inspection, subject to applicable consumer protection laws.

16. Sale & Discounted Products

Products purchased during special sales, promotional campaigns, clearance sales, or discounted offers may have different return or exchange conditions.

Any special return/exchange terms applicable to a sale product will be clearly mentioned on the relevant product page or promotional offer.

17. Important Note About Sarees & Kurtis

Sarees and kurtis are fashion products and may have minor variations in appearance due to lighting, photography, screen settings, fabric characteristics, embroidery, printing, or manufacturing processes.

Such minor variations that do not materially affect the product may not qualify as a defect or valid reason for return.

However, if the product is significantly different from what was ordered or has a verified manufacturing defect, please contact us within the applicable return period.

18. Contact Us

For any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Ashma Luxe
Address: Jhamak Lal, Liusipakuri, Siliguri, India, 734434

Email: contact@ashmaluxe.com
Phone / WhatsApp: +91 78639 95793
Website: https://ashmaluxe.com

We will review your request and assist you according to this policy and applicable laws.